Support
Talking to a person
Two direct routes, both answered by the people who built this. There is no ticket queue you have to get past and no automated assistant standing in the way.
support@artgalleryclothing.shop
The best route for anything with detail in it — a reading that looks wrong, a billing question, a data request. We reply within one working day, usually the same day.
Telephone
Open 09:00–17:00 UTC, Monday to Friday, excluding public holidays. If you reach voicemail, leave a number and we will call back the same working day.
Things you can do without asking us
- Cancel a subscription
One link on your billing page. No form, no phone call.
- Delete a reading or your account
Removes the record and its photographs immediately.
- Export your data
A machine-readable copy of everything we hold about you.
- Read the statutory cancellation form
Schedule 3 Part B, reproduced in full.
If something has gone wrong
Write to us and say what happened. You do not need to frame it as a complaint or cite anything — describing the problem is enough.
We acknowledge within one working day and aim to resolve within fourteen days. If we cannot, we will tell you where we have got to and when you will next hear from us, rather than going quiet.
We are not a member of any alternative dispute resolution scheme and are not required to be. If we cannot resolve a matter between us, you keep every right you have to take it to court. If your complaint is about how we handle personal data, you can also complain to the Information Commissioner’s Office — the route is in the privacy policy.
For a refund you are plainly owed — a double charge, a renewal after you cancelled — we will simply make it. You do not have to argue for it.
One thing we cannot help with: what already came out of your machine. This service estimates risk before a wash and takes no part in claims about a wash that has happened. See the notice on how the estimate works.
Written enquiry
If you would rather not open an email client, use this. It sends the same message to the same inbox — the email address above is always available and is never the slower route.